Information and Policies
- Contact Us: via e-mail or phone
- 5 Year Warranty
- Ordering Online or by Phone
- 100% Safe Shopping
- Spa Cover Production
- Shipping Info
- Spa Cover Return Policy
- Cover Lifts & Accessories Return Policy
- Other Questions
E-mail is the best way to contact us. We check e-mail frequently and respond as quickly as possible. E-mail us using our Contact Form here. If you have a question about an order, please make sure your e-mail includes your name and order number.
Call 1-800-923-7330 (USA/Canada).
Phone hours: Monday – Friday 8:00 a.m. to 6:00 p.m. CENTRAL time.
SPA COVER WARRANTY
All SpaMate Spa covers come with an up to 5 Year Limited Warranty. Read the complete warranty here.
ORDERING ONLINE or BY PHONE
You can order online anytime or by calling 1-800-923-7330 Monday through Friday 8:00 a.m. to 6:00 p.m. We accept Visa, MasterCard, American Express and Discover through our secure server. Credit Card payments are handled safely and securely by Nova Network.
Your Order’s Status will remain “Pending” until the credit card is charged. At that time the status will change to “Paid”.
100% SAFE SHOPPING
Your personal and payment information is protected on our secure server. Read our Safe Shopping Guarantee here.
All prices are quoted in US Dollars. Your order will be finalized when payment has been received and confirmed.
SPA COVER PRODUCTION
You will receive a receipt/confirmation of your order via return e-mail. Please check it to be sure your order is accurate. If you wish to make changes, please notify us within 48 hours.
All of our covers are custom made to order. We do not carry an inventory. Once production begins, we are making a cover specifically for you. For this reason, your credit card is charged when you place your order. You can change or cancel your order up to three business days after you place it. We cannot cancel or make changes to your cover order once it is in production. Spa covers are covered by the warranty but are otherwise not returnable.
Spa cover lead-times average approximately 4.5 weeks from the time you order to the time your cover is shipped. Spa covers sales are highly seasonal so lead-times during peak months are the longest. If we are delivering to a rural area please add an extra 2 to 3 days. Lead-time can also vary depending on your location, weather conditions, and holidays.
Spa covers are shipped free via common carrier to any address in the contiguous 48 states (exception: offshore island).
We will need your e-mail address and daytime phone so the shipping company can call you and arrange for a convenient delivery time. If you have a cell phone number, this is the best option. They can schedule your delivery Monday through Friday during regular business hours.
Due to higher shipping costs to a LIMITED NUMBER OF AREAS, we are forced to add a Domestic Island Surcharge to spa cover orders going to the following zip codes:
Martha’s Vineyard and Nantuckett, MA ($122.00): 02535, 02539, 02552, 02554, 02557, 02584, 02564, 02568, 02573, 02575
Islesboro, North Haven, Vinalhaven, ME ($122.00): 04848, 04853, 04863
Shelter Island, NY ($122.00): 11964, 11965
Ocracoke, NC ($122.00): 27960
Kiawah, SC ($122.00): 29455
Other SC islands ($41.50): 29925, 29926, 29928
Florida Keys ($122.00): 33001, 33036, 33037, 33040, 33042, 33043, 33044, 33050, 33051, 33052, 33070
Sanibel, Captiva, Boca Grande Island, FL ($122.00): 33921, 33924, 33957
Grosse Island, MI ($91.00): 48138
Harsens Island, Beaver and Drummond, MI ($122.00): 48028, 49726, 49757, 49782
Washington Island, WI ($122.00): 54246
Crystal Beach, TX ($79.50): 77650, 78373
Catalina Island, CA ($88.00): 90704
Washington State Islands ($122.00): 98070, 98110, 98221, 98222, 98243, 98245, 98250, 98261, 98262, 98279, 98280, 98281, 98286, 98297, 98303
SPA COVER RETURN POLICY
Taking delivery of a new spa cover is much like taking delivery of new furniture. We recommend that you be present when the cover is delivered. The packaging exterior needs to be inspected for any damage. If damaged, please refuse the cover and contact us via e-mail so we can start processing the claim. DO NOT OPEN WITH SHARP OBJECT!
If cover is not inspected and is signed for damaged, you will have to place the claim directly with the carrier.
Returns will be accepted for covers damaged due to shipment. We also accept returns for defects and production mistakes. Additionally, we accept returns under the conditions outlined in the limited warranty. Please notify us of any problems like this within 48 hours of receiving your cover. We cannot accept returns for any other reason – Example: 1. You gave us the wrong dimensions. 2. You gave us the wrong brand, model or year information. 3. The color doesn’t quite match the brick on your home.
COVER LIFTS & SPA ACCESSORIES RETURN POLICY
Spa cover lifts and accessories can be returned but a 15% restocking fee will be applied. Any missing and/or damaged parts will also be deducted from the credit.
If you have any questions about our products, policies, your order or you just want help ordering online, please call 1-800-923-7330 or e-mail us here. We will do everything we can to help so that you can have a great spa experience! Click here for answers to frequently asked questions.